This Memorial Day will mark our 8-year anniversary at the Main Street Inn. We’ve had a great run and I can say with absolute certainty that working here only gets better with each year. But most of you also know that at one point, we almost sold the business. But not because we don’t love what we do.
In fact, this is exactly what I want to be doing for years to come.
But ask anyone in this industry running a small hotel and they will tell you that it is quite the time consuming business. So, when I took over the responsibilities of managing the Inn in March of 2015, I made the decision that if I was going to do this long term, I had to make the back office operate more like a business without taking anything away from the service we provide to the guests. This has definitely been challenging at times and I’ve been doing a lot of trial and error runs over the past year, but I believe I have finally found the right systems and processes that will help to accomplish this goal.
So yet again, some improvements will be rolled out in the upcoming weeks. Only, this time, you won’t be able to see all of the modifications we are making, as most of them will be within our back office. Over the next couple of weeks, we will be rolling out a new reservation system, new phone system, new credit card processor, and some additional new policies. While it appears awful ambitious to roll out all of these new changes at the same time, we are doing so because they are all tied together to allow us to offer more efficient, more consistent and an overall better service to you as our guest. You will also begin to meet some new staff members as we start to grow and add on to our offerings at the Inn.
As always, we appreciate all of your patience while we make these changes and if you ever have any questions about a new policy or process, please don’t hesitate to ask us and we will be happy to explain why it is in place. Thanks in advance for all of your help and support over the past 8 years and here’s to 8 more years and then some!
You may hear that nothing new ever happens in Kutztown. Some people like it that way. There is something to be said for that nostalgia that hits every time you return home after an extended absence. The familiar faces, the familiar sights, the familiar food. It’s a comfort that I used to long for when I lived miles away in both San Francisco and Miami.
I used to be one of those people that liked Kutztown just the way it was.
But then I moved home and the familiar started to become the mundane. Don’t get me wrong, I still enjoyed the familiar faces, the familiar sights, and the familiar food…but now I was hungry for more. I wanted the best of both worlds – the nostalgia of Kutztown and the variety of the city. And then, as if someone was reading my mind, things started to happen. Saucony Creek Brewing Co. showed it’s face to the world, the K’town Pub got a facelift and updated menu, the Kutztown Community Partnership brought back the Kutztown Kruizz, The Publishing House created pop up shops and open mic nights, the Allentown and Auburn Railroad started running train rides again. This list could go on and on.
The town is starting to change, but is doing so in such a way as to celebrate the deep roots of this town and it’s culture. Some may attribute it to the success of the Kutztown Bicentennial celebration and the morale booster it created. And those people may be right, but for me, its even more. Kutztown is a family and through all of the years that I have lived here and all of the people I have seen come and go, that fact has remained true. Stop in any shop and chances are, you will likely speak to the owner of that store. Strike up a conversation and you will have a list of 5 more places you must visit before you leave town and a multitude of tips and secrets on how to experience Kutztown like a local.
Because the truth is, we want you to feel like family, too.
So do yourself a favor and come meet our family. There is no better time to visit Kutztown than when the weather is perfect and you can enjoy everything that this town has to offer. Trust me, we have something for everyone.
Your “Getting Sentimental” Innkeeper,
Visit Kutztown Community Partnership’s calendar of events for a full listing of everything happening in and around Kutztown.